Document current as of . Consumer rights under EU law remain in addition to the commercial practices described below.
This Refund Policy explains how Marketplacetopae.world handles refunds, replacements, and statutory withdrawal for Comfora products purchased through marketplacetopae.ddd. Keep your order confirmation email and any carrier tracking numbers until your request is resolved.
If you are a consumer in the European Union, you generally have fourteen days to withdraw from a distance contract without giving reasons. Exceptions apply to sealed goods that are not suitable for return due to health or hygiene protection when unsealed after delivery, provided we informed you clearly before purchase.
If your order arrives damaged, incomplete, or different from what you purchased, contact us within seven days of delivery with photographs and your order reference. We will arrange replacement or refund at our expense when the claim is substantiated.
Email talk@marketplacetopae.world with your full name, delivery address, order identifier, and whether you are exercising withdrawal or reporting a defect. We confirm instructions within two business days under ordinary circumstances.
Returned products should be unused, in original packaging where applicable, and include all included items. We may reduce refunds if the value of goods diminished beyond what was necessary to establish their nature and function. Sealed hygiene-sensitive goods must remain sealed unless the return concerns a defect.
Approved refunds are credited to the original payment method unless technically impossible, in which case we propose an alternative documented in writing. Processing may take up to fourteen business days after we receive returned goods or approve a no-return refund, depending on your bank or card issuer.
Where you withdraw from a contract, we refund standard delivery costs you paid at purchase, up to the least expensive common delivery method we offer. If you chose express shipping, only the standard portion may be refundable unless local law requires otherwise. Return shipping for withdrawal is your responsibility unless we offer a prepaid label.
Gift cards, digital services already performed, or personalised items produced to your specification may be excluded from withdrawal where permitted by law. Duties or import charges assessed by customs authorities are generally your responsibility unless we misdeclared the shipment.
You notify us through the official email channel with complete documentation.
We acknowledge receipt and provide return labels or address instructions when applicable.
We inspect goods within a reasonable period and authorise refunds or replacements.
We prefer to resolve concerns through direct dialogue. EU consumers may use the European Commission’s online dispute resolution platform where applicable. Nothing in this policy limits non-waivable statutory rights.
Merchant of record: Marketplacetopae.world
Address: Korkeavuorenkatu 2, 00140 Helsinki, Finland
Email: talk@marketplacetopae.world